The eIDAS Regulation 2014/910 establishes the legal framework for the three types of electronic signatures in the EU and the UK: simple electronic signatures, advanced electronic signatures (AES), and qualified electronic signatures (QES). QES is the highest standard, and PandaDoc provides QES-level signatures.
PandaDoc is SOC 2 Type II compliant. We can provide our latest SSAE 18 SOC 2 Type II report and attestation of compliance upon request.
Choose where your data gets stored and processed. PandaDoc provides the flexibility your business needs to utilize these two equally secure locations.
All servers that run PandaDoc software in production are recent, continuously patched Linux systems. Additional hosted services that we utilize, such as Amazon RDS, S3 and others, are comprehensively hardened AWS infrastructure-as-a-service (IaaS) platforms.
PandaDoc stores document data such as metadata, activity, original files, and customer’s data in different locations while also compiling and generating documents when requested. All data in each location is encrypted at rest with AES-256 and sophisticated encryption keys management.
PandaDoc leverages industry standard programming techniques such as having a documented development and quality assurance processes, and also following guidelines such as the OWASP report, to ensure that the applications meet security standards.
We follow the principle of least privilege in how we write software, as well as the level of access. Employees are also instructed to use this principle when resolving customer support requests and when diagnosing possible software bugs that arise during development of new features.
The production network segments are logically isolated from other Corporate, QA, and Development segments.
PandaDoc uses external secure third party payment processing and does not process, store, or transmit any payment card data.
At PandaDoc, the production application and underlying infrastructure components are monitored 24/7/365 days a year, by dedicated monitoring systems. Critical alerts generated by these systems are sent to 24/7/365 on-call DevOps team members and escalated appropriately to operations management.
PandaDoc infrastructure utilizes many layered techniques for increasingly reliable uptime, including the use of auto-scaling, load balancing, task queues, and rolling deployments. We do full daily automated backups of our databases. All backups are encrypted.
Web application security is evaluated by the development team in sync with the application release cycle. This vulnerability testing includes the use of commonly known web application security toolkits and scanners to identify application vulnerabilities before they are released into production.
The PandaDoc web application is multi-tiered into logical segments (front-end, mid-tier, and database), each independently separated from each other in a DMZ configuration. This guarantees maximum protection and independence between layers.
Add a robust layer of security to your documents with PandaDoc’s Identity Verification options. Choose from four flexible methods: passcode verification, SMS verification, knowledge-based authentication (KBA), and ID Check. These options help ensure that only verified recipients can access sensitive information, supporting your compliance and security needs. Click here to learn more about PandaDoc’s Identity Verification offerings.
We apply rigorous standards like secure data handling, encrypted processing, and protection against AI-specific threats, and work closely with our carefully chosen providers to protect your information. PandaDoc’s systems are tested and monitored to ensure they’re free from bias.
In case you found a vulnerability, please follow Responsible Vulnerability Disclosure Process to report it to our Security team.
